Wednesday, 21 September 2016

Schrödinger’s Chat

 This post may go some way towards explaining my recent absence from the interwebs.  I know my legion of fans are missing me, I can only apologise that the explanation I am about to give does demand some basic familiarity with Quantum Mechanics.

The purpose of having a telephone line is really quite simple.  It is there so that we can communicate instantly with the outside world.  Our landlines may one day become obsolete, but whilst I can, I use my mobile rarely (I’m still using an aged Nokia housebrick and am highly amused by its cult status and the amount of ‘street cred’ it has). I loathe telephones. The broadband connection resides in the same network and is part of the same infrastructure.

Since the beginning of September I have been subjected to something resembling Quantum weirdness in my dealings with the telecommunications giant that manages the infrastructure in the UK (BT), indeed I am left wondering if at some level, Quantum events can take place in the macroscopic world, provided that world is suitably illogical.

One of my neighbours moved out and their phone line and broadband use stopped.  My line was also cut, it had been playing up and was far from stable but now it died.  Apparently other villagers have noticed that if something happens with the line at one house, some other house, not necessarily the nearest, is also affected. Non-locality and ‘spookey action at a distance’ or what?  The wavefunction collapses at one dwelling and another is also affected! (hmmm)

A day or so later, I managed to get through to BT and they said all would be resolved in 24 hours.  I checked on the internet at work to reveal the status of the fault and it was reading both ‘resolved’ and ‘in-progress’ on the same page.  Both quantum states were obviously equally likely and it would take an observation of my router to ascertain what was actually going on.  Working 25 miles from home has some disadvantages.  Anyway, when I got home and observed the router, the wavefunction had definitely collapsed in the ‘not fixed’ state.  The following day I checked the status on-line again and the page still read ‘resolved’ and ‘in-progress’.  I decided to contact customer services using the online chat mechanism. We ‘chatted’ and they assured me it was fixed, I assured them that it wasn’t.  They then decided it wasn’t a broadband problem and it was a problem with the landline which may be causing a secondary issue with the broadband.

A landline engineer was duly summoned and fixed what was wrong with the landline.  I then had to book an engineer to get the broadband working again. I had 24 hours of functioning landline and then in an act so random it lies beyond the realms of quantum physics, engineers working at the exchange made an error and cut off the whole village.  This was a fault that they then did not rectify and it took us all a while to realise that what we were supposed to do was register each fault individually so that they could get fixed individually.  However, unless we are in possession of boring 3G or 4G enabled mobile phones (not uber-cool aged Nokia housebricks), this is equivalent of getting the cadavers to complain about the skill of the executioner.

And in some parallel universe I’ve had broadband all month, because I’ve just received an e-mail telling me that I was close to my 12Gb download limit for September. Parallel me also doesn’t pay her phone bills, I’ve been mistakenly accused on non-payment this week.

And now the fabric of space and time is unravelling and the end is nigh because I have categorically shown that the multiverse exists and indeed communication with other universes is inevitable if you are a BT customer.

I wonder if parallel me is in good health, happy in her work, free from technical incompetence and living out the vocation to which she has been called…? 

ps: still no interwebs at home.....

1 comment:

Robert said...

You should get paid to write this stuff! Robert from USA